Benefits administration made easy.

Our services

Eligibility & enrollment

Having built one of the earliest online benefits marketplaces with more than four million users and some of the nation's top insurance companies, we don't just sell platforms. We leverage our enrollment expertise and capabilities to deliver a secure multi-channel solution that meets your organization's specific needs.

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Billing & payments

Billing and payments should be frictionless—convenient for employees, timely and accurate for the insurers, and seamless for the employer. That's exactly what we deliver. Whether its payroll deductions, automatic bank withdrawals, online payments, or other methods, our experts work with you to take the headache out of the secure collection and disbursement of payments.

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Education & decision
support tools

Whether it's for open enrollment, during the plan year, or both, we excel at partnering with employers to help employees clearly understand their benefit options and make well-informed decisions. Simply stated, our communication programs and tools have consistently delivered effective results.

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Care management & claims

We place the care of claimants as our highest priority, improving overall outcomes and experience while in turn reducing wasteful spending. We advocate for claimants to ensure their health needs are met and the right care is being delivered, plus we offer fast and accurate claims processing for both claimants and providers.

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Customer service

A well-trained, live call center can enhance your employees' experience while acting as an extension of your HR and benefits department. We provide the support employees need, ensuring that when they call us, they feel like they're talking with a benefits expert from your organization.

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Partner with us

We currently administer employee benefits supporting more than four million enrollments and partner with more than a dozen national insurance carriers, including several Fortune 500 companies. We are a wholly owned subsidiary of John Hancock, one of the oldest and most trusted of all U.S. insurers. Find out how we can put our expertise to work for you.