Consultative Services
Federal family members have access to experienced program consultants who undergo extensive industry training and certification. These consultants are available to potential enrollees to help educate them about the Federal Long Term Care Insurance Program (FLTCIP) and design a FLTCIP plan. They maintain a record of excellence, adhering to a strict requirement of at least 85% of all calls answered within 20 seconds.
Our customer service capabilities, available to program enrollees, are equally impressive. When asked how they would rate the overall service provided during their most recent call, 96% of the enrollees surveyed responded very satisfied or satisfied. Our core group of customer service representatives are highly trained and experienced. They are located in-house and are immersed in our business with access to answers for all enrollee concerns. The customer service teams include full-time trainers who interact with other departments within our company and continually update our front-line representatives on new information relating to the programs we support.
All of our call center services are scalable, allowing for higher-than-average call volumes with no disruption in quality or response times.
A sense of trust and security is built when callers realize the extent of the education and knowledge that our consultants have about the FLTCIP and its competitors. Those seeking information can rest assured they will receive no hard-sell tactics or misrepresentations—just the facts."
—Joan Melanson, CLTC, LTCP
Director of Program Promotions
Latest News Long Term Care Partners
Long Term Care Partners Donates More Than 75 Cell Phones to Soldiers
February 27, 2012
Since May 2010, Long Term Care Partners (LTCP) has served as a drop-off location for Cell Phones for Soldiers, and LTCP employees have donated more than 75 cell phones. read more...
Long Term Care Partners Joan Melanson Talks to Selling for Seniors
February 13, 2012
Long Term Care Partners Director of Program Promotions Joan Melanson shared results of the 2011 Federal Long Term Care Insurance Program (FLTCIP) Open Season with Selling for Seniors in an interview published on January 26. read more...