March 23, 2017
Portsmouth, NH: LTC Partners announced today that it received a new contract award last week from the U.S. Office of Personnel Management (OPM), the chief human resources agency of the federal government, to continue providing services for BENEFEDS, a proprietary enrollment and premium administration platform for the Federal Employees Dental and Vision Program (FEDVIP) and other federal benefits.
"We are honored that OPM has elected to continue our partnership," said Paul Forte, Chief Executive Officer of LTC Partners, the Portsmouth, NH-based firm that also administers the Federal Long Term Care Insurance Program (FLTCIP). "Operating successfully within the federal benefits environment requires responsive, secure, and compliant service and adherence to complex regulations and demanding service requirements. Our being chosen for another contract reflects our track record of outstanding performance across all areas of BENEFEDS administration, from enrollment and premium administration to the customer service experience."
Through the contract, LTC Partners will continue to perform a number of functions and services for BENEFEDS. These include running the online exchange and processing enrollments (and enrollment changes) for FEDVIP, through which eligible federal employees and annuitants may choose coverage from more than a dozen major national carriers. Other requirements include collecting premiums from federal payroll providers or enrollees directly, providing a customer service call center, and managing and ensuring (in the case of payroll and annuity deductions) that premiums from insurers correctly match the coverage selected. Through the BENEFEDS contract, LTC Partners also administers premiums for the FLTCIP and federal employee payroll allotments for FSAFEDS, the Federal Flexible Spending Account Program. Altogether, LTC Partners touches a significant portion of the federal family through the BENEFEDS contract, including eligible dependents.
According to Kevin Hill, the compan's Chief Operating Officer, attention to user experience has been a key driver of success."LTC Partners strives to consistently meet high levels of customer service, and, in particular, places a focus on making business easy to transact," said Hill."This results in a customer service experience second to none in benefits administration. We get positive feedback from federal employees every day about how easy it is to work with us. The strong performance of BENEFEDS as an online exchange platform, and its growth year after year, establish it as a benchmark in this evolving industry."
Federal employees and annuitants can access BENEFEDS at BENEFEDS.com, and through a toll-free call center. The secure website allows users to manage customer service functions online or via mobile device, and features a plan comparison tool that allows customers to not only compare plan pricing and coverage levels side by side, but also look at any given plan's premium rates between the current and upcoming plan year.BENEFEDS enrollees can reach the customer service center via email (service@BENEFEDS.com) or by calling 1-877-888-FEDS (1-877-888-3337) TTY 1-877-889-5680. During non-open season periods, call center hours are Monday through Friday, from 9 a.m. to 7 p.m. (ET).
About LTC Partners
LTC Partners® (Long Term Care Partners, LLC®, or LTCP®), a diversified third-party administrator of large-scale insurance and benefits programs, was founded in 2002. LTC Partners administers both the Federal Long Term Care Insurance Program and BENEFEDS under the oversight of the U.S. Office of Personnel Management (OPM). The company is located at Pease International Tradeport in Portsmouth, NH. LTC Partners is a wholly owned subsidiary of John Hancock Life & Health Insurance Company.
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