Long Term Care Partners

Keith Leader
Director of Administration
Print Bio

As director of administration, Keith is responsible for our front-line customer service operation, where every touch-point with customers is an essential part of ensuring their continued satisfaction. Keith brings experience and compassion to this role and is committed to making our customer service as responsive and timely as possible.

Keith is also responsible for our New Business and Premium Administration Departments, which puts him at key junctures in the customer life cycle in terms of the acquisition of new customers and the servicing of existing ones.

Prior to joining LTCP in 2002, Keith worked as the customer relations manager and class action project manager at Sun Life Financial and as a business analysis team leader at Blue Cross Blue Shield of Massachusetts. He also served as a technology solutions manager at the Moore Corporation.

Keith received his Bachelor of Science in business administration from the Whittemore School of Business and Economics at the University of New Hampshire. He also holds the LOMA Associate, Customer Service (ACS) designation in life insurance.